Complaint Management

Handling criticism professionally promotes customer loyalty.

Complaint management
Bad PR is still PR. We recommend instead focusing efforts on a strong and consistent complaint management. This provides essential information about a company’s strengths and weaknesses, products and services. The root of a complaint is the failure to meet the customer’s or supplier’s objective and subjective expectations. A robustly applied complaint management shows customers that they are valued and promotes customer satisfaction and customer loyalty.

How it works
Integrate handling negative feedback into your organizational processes. Define a procedure from the receipt of a complaint to its resolution and the respective contact persons. Define a time span for individual measures and escalation levels and document case development. 

Strategic MICE management

Cut costs, save time, create transparencies.
The strategic MICE Management Model Overview.

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